Operations Manager (P&C Insurance)

Overview

Accelerant is looking for an Operations Manager to join our US and Canada Operations Team, this role will report into Operations Lead UK and Europe. You will work alongside the Sales & Distribution, Technology, Finance and Outsourced Operations teams to manage data onboarding, premium and cash management of specialty underwriters within US and Canada, at Accelerant we call them members.

In this role, you will build relationships and intimate knowledge of our Members data, technology and processes and will be the point of contact on all data queries, problems and solutions.

You will work alongside our members to assist them in the analysis and resolution of data quality issues that impact data ingestion, regulatory compliance, and reporting, utilizing your knowledge and experience of the applicable data standards.

Your role will contribute to the overall success of the Operations function who are charged with transforming our data processes to deliver governed, timely and high-fidelity data sources.

Key Responsibilities:

Member Onboarding

• Manage the operational due diligence and onboarding procedures for new Members and Business expansions.
• Responsible for coordination and management of the Bank accounts, systems, and regulatory reports onboarding procedures.
• Responsible for onboarding of new Tax authorities and liaison with the Tax department.
• Manage reconciliation between Written & Paid Bordereaux against cash received, manage, and oversee the transition to Outsourced Operations team DUA & Credit Control teams.
• Liaise with members on invoicing procedures at the onboarding stage.
• Ensure the Member Crib sheet have extensive notes for both Delegated Underwriting Authority and Credit Control Teams.

Operations Management

• Manage operational procedures and adherence to controls.
• Manage the bordereaux and query resolution KPIs and create an environment of continuous improvement.
• Provide Operations Health reports for the monthly member meetings.
• Deliver, alongside the team, the Operational KPIs for onboarding, premium and cash operations.
• Overseeing collection procedures and being a point of escalation for the Credit Controllers on difficult to collect cashes.
• Ensuring that targets for debt are met and aim to continuously improve upon such targets with improved working practices.
• Investigating and resolving queries both internally and externally around outstanding items.
• Provide management oversight to the outsourced operations to ensure the operational KPIs are met.
• Work closely with senior management to develop the reporting processes, controls, and systems.
• Assist in the implementation of new procedures, maintain and improve internal controls to ensure compliance.

Skills and qualifications Required:

• Bachelor’s degree (or equivalent) required.
• Insurance qualifications.
• Able to thrive in a fast-paced environment and flexibility dealing with significant operational change.
• Able to accomplish tasks with minimal supervision, maintain accuracy, and meet deadlines.
• Excellent written and oral communication skills around highly technical items.

The technical skills and experience you'll need to be proficient are:

• 5+ years of experience in property and liability insurance.
• Experience of managing MGA Operations, preferred experience of the specialty market.
• Excellent communication skills.
• Articulate and confident in person, able to fit into a fast paced, dynamic environment with a 'can do attitude' and ability to build relationships across different levels of the business.
• Excellent time management, attention to detail and follow-up skills.
• Ability to work autonomously and contribute to team objectives.
• Proficiency in Microsoft Office and data management tools.

Enjoy our comprehensive benefits package designed to meet your diverse needs and support your well-being:

Work-life balance: We believe that taking time to rest and recharge makes us all better. That’s why we offer flexible time off and encourage our team to take the time they need to prioritize their health and well-being.

Health and wellness: We offer high-quality health, dental, and other benefits to ensure our team members have access to the care they need.

Remote work: Work where you’re most productive and fulfilled. This position is open to remote candidates across the U.S. who have the flexibility to work with our teams distributed across Europe and North America. Most cross-team collaboration happens in the mornings of the Eastern Time Zone.

Travel: We value face-to-face connections and believe that in-person interactions can enhance collaboration and build stronger relationships. Travel could be a small part of your role, with opportunities to connect with your team and our members in person.

About Accelerant:

Accelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. Accelerant was founded in 2018 by a group of longtime insurance industry executives and technology experts who shared a vision of rebuilding the way risk is exchanged – so that it works better, for everyone. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating. For more information, please visit www.accelerant.ai.