Problem Resolution - Account Manager/Customer Service
Problem Resolution - Account Manager/Customer Service
Garyline
Spring Hill, FL
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Job Description
About Us: We are a Promotional Products and Manufacturing company specializing in delivering high-quality promotional items to our clients. We are hiring for a Problem Resolution Specialist with office and account management experience. A sales-oriented mentality is a plus.
About the Role: We are seeking a dedicated and skilled Problem Resolution Specialist to join our team. As a PRS, you will play a crucial role in ensuring customer satisfaction by efficiently and effectively resolving major customer issues. We are looking for a detailed and empathetic individual with exceptional problem-solving and communication skills to be able to research and determine the cause and responsibility of each issue. Must be able to resolve and report findings.
Responsibilities:
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Company Description
Garyline LLC is a leading manufactuer of USA made promotional prodcuts. Garyline is an industry leader with rich history and a srtong reputation in the promotional produts industry. Our recent expansion to a new manufacturing facility has doubled our production capacity, opening up exciting opportunities for growth and success
Garyline LLC is a leading manufactuer of USA made promotional prodcuts. Garyline is an industry leader with rich history and a srtong reputation in the promotional produts industry. Our recent expansion to a new manufacturing facility has doubled our production capacity, opening up exciting opportunities for growth and success
About Us: We are a Promotional Products and Manufacturing company specializing in delivering high-quality promotional items to our clients. We are hiring for a Problem Resolution Specialist with office and account management experience. A sales-oriented mentality is a plus.
About the Role: We are seeking a dedicated and skilled Problem Resolution Specialist to join our team. As a PRS, you will play a crucial role in ensuring customer satisfaction by efficiently and effectively resolving major customer issues. We are looking for a detailed and empathetic individual with exceptional problem-solving and communication skills to be able to research and determine the cause and responsibility of each issue. Must be able to resolve and report findings.
Responsibilities:
- Act as the primary point of contact for customers experiencing issues, having complaints or concerns.
- Listen attentively to customer problems and thoroughly understand their needs and expectations
- Analyze and assess customer issues to identify the root causes and determine appropriate solutions.
- Provide prompt and accurate responses to customer issues.
- Collaborate with internal teams, such as customer service, technical support, sales, production, QC, and shipping to gather necessary information and resources for issue resolution
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- Investigate and troubleshoot customer issues, utilizing available resources, and escalating complex problems to the appropriate departments.
- Effectively communicate with customers; providing clear explanations of the resolution process and meet their requirements and company guidelines.
- Offer necessary support in addressing customer escalation issues as needed.
- Manage and resolve customer issues: listen, research, and obtain backup in order to resolve issues
- Be able to jump in to Account Manager as substitute when needed.
- Bachelor’s degree in Business Administration, Marketing, or related field
- Minimum of 2 years of experience in account management or customer service
- Excellent interpersonal and communication skills, both verbal and written
- Ability to build and maintain strong relationships with clients
- Strong business acumen and understanding of sales and marketing principles
- Ability to work independently and colcollaboratively in a team environment
Company Description
Garyline LLC is a leading manufactuer of USA made promotional prodcuts. Garyline is an industry leader with rich history and a srtong reputation in the promotional produts industry. Our recent expansion to a new manufacturing facility has doubled our production capacity, opening up exciting opportunities for growth and success
Garyline LLC is a leading manufactuer of USA made promotional prodcuts. Garyline is an industry leader with rich history and a srtong reputation in the promotional produts industry. Our recent expansion to a new manufacturing facility has doubled our production capacity, opening up exciting opportunities for growth and success
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Advertising Services
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