Senior Customer Solutions Engineer (IBM Problem Determination Tools)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

This is a full-time remote opportunity located anywhere in the United States.

This role will be in our IBM System Z professional services team working on customer engagements to help install, configure, implement, and provide training for various IBM Mainframe products. The candidate must have a strong working knowledge of IBM z/OS, z/OS Application Development, DB2, CICS and IMS. Familiarity with IBM Problem Determination tools is highly desired.

The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket’s customers by:

• Delivering services that allow for successful post-sales deployment of Rocket products.
• Solving real problems for, and delivering real value to, our customers and partners – every day.
• Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation.
• Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other.
• Bridging the gap in understanding between legacy development technologies and modern technologies for our customers.
• Showing a commitment to Rocket’s core values of empathy, humanity, trust and love
  
  

Education:

Bachelor’s Degree, or equivalent experience

Travel Requirements:

5-15%

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.

What Rocket Software can offer you in USA:

• Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)
• Healthcare coverage options to fit you (and your family’s) needs
• Retirement savings, with matching contributions by Rocket Software
• Life and disability coverage
• Leadership and skills training opportunities
• Two paid work days for off-site training
  
  

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!