Global Head of Talent Acquisition & Senior People Business Partner @ Bitmovin
Love the video streaming space? Want to get your hands on some of the best products and partner ecosystem in the market? Motivated to make an impact on the video market and have a big impact on the Bitmovin story? Then read on.....
Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands and managed service providers. Our solution suite consists of Live and VOD Encoding, a Multi-Platform Player, and Analytics platform; enabling content owners to redefine the viewer experience through API-based workflow optimization, fast turnaround, and scalability.
Responsibilities
Increasing Net Revenue Retention (NRR) and Customer Account Health scores
Drive and oversee all customer interactions with services and products to ensure value and success - from architect to engineers.
Advocate ecosystem solutions and technologies to drive customer success
Monitor usage over time, Identifying and reporting on patterns and trends that affect the customers' experience
Develop and maintain long-term relationships with stakeholders in your account portfolio
Work cross-functionally and provide guidance cross-departmentally to solve customer problems.
Qualifications
Streaming video enthusiasm. Solid understanding of online streaming, digital workflows and highly technical products.
A background in Customer Success / Account Management, servicing Enterprise Accounts in the Video Streaming industry
Creativity - Bootstrap mindset to explore and find information and solutions.
Availability to travel up to 50% of the time to build strong in-person relationships
Partner ecosystem engagement
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
IT Services and IT Consulting, Broadcast Media Production and Distribution, and Technology, Information and Media
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