Software Trainer

Position Description:

As a Software Trainer for ServiceTrade, a leading SaaS-based solution, you will play a key role in enabling our customers to maximize the powerful capabilities of our platform. With our focus in the fire protection & life safety and mechanical industries, you will revolutionize how users leverage cutting-edge technology to drive efficiency and performance. Working closely with our product and content teams, you will craft training approaches to ensure customers understand how to optimize every aspect of the system. As an expert user and teacher of our software, you will help users transform their operations through intelligent application of our innovative tools. This is an opportunity to make a significant impact by equipping customers with the skills and insights to fully leverage an industry-changing product.

Why ServiceTrade:

This is not your typical training position. As a Technical Trainer, you will play a strategic role in shaping how our customers leverage new technologies and tools. You will work with customers to understand complex business challenges and devise customized training solutions that unlock new capabilities. Through innovative training approaches and creative problem-solving, you will empower users across different industries to drive impactful changes within their organizations.

This is an opportunity to significantly influence how our powerful platform is utilized. Strong instructional design, communication and collaboration skills will be key to achieving ambitious training goals and ensuring customers get the most out of our solutions. This challenging role offers rewarding professional development as you help enable digital transformation for our customer base.

About you:

We are seeking a dynamic and experienced Software Trainer to join our team. The ideal candidate will have a passion for technology and education, with the ability to effectively communicate complex concepts to learners of varying skill levels. You will play a key role in empowering our clients to maximize their productivity and proficiency with our software products through engaging and informative training sessions.

Key Responsibilities and Activities:

• Delivery: Deliver comprehensive software training programs for customers, ensuring a deep understanding of the software’s functionalities. You’re comfortable working with a variety of methods including one-on-one, group, in-person, virtual, etc, to cater to a diverse range of learning preferences.
• Training: Create and maintain training materials to support virtual and onsite training delivery.
• Planning: Conduct training needs assessments to identify gaps in user knowledge and tailor training programs accordingly.
• Collaboration: Work with other teams including Product and Training Content to stay updated on new features.
• Evaluation: Clearly evaluate the effectiveness of training through assessments, feedback and performance metrics.
• Knowledge: Stay abreast of industry trends and best practices in software training methodologies.
• Partnerships: Act as a liaison between customers and the development team, relaying user feedback and improvement suggestions.
  
  
  

Knowledge and Skills:

• Bachelor’s degree or at least 2 years of experience in training content development and content delivery; ideally with a saas based company
• Exceptional listening, communication, and presentation skills
• Ability to teach product and process workflow to a variety of different skill levels
• Strong organizational/time management skills
• Proficiency with Google Apps and service-related applications
• Demonstrates a strong work ethic and personal integrity
• Proven ability to deliver superb customer experiences
• An average of approximately 50% travel is expected
  
  
  

A few things you want to know:

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce.

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page.

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness and Accident
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Quarterly Volunteer Program
  
  
  

Want to know more?

Go ahead and apply! Let’s get to know each other.

EEO Statement:

ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.(AL,AZ,CA,CO,CT,DE,FL,GA,IL,IN,KY,MD,MI,MO,NY,NC,OH,OR,PA,SC,TN,TX,UT,VA,VT,WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.