Dice is the leading career destination for tech experts at every stage of their careers. Our client, Amiseq Inc., is seeking the following. Apply via Dice today!
Duties:
Oversee third-party tools and platforms like Zendesk, SnapEngage, AWS, as well as our custom-built tools and scripts for maintaining these systems
Own maintenance, upgrades, incident response, user and data management and customization of these platforms as part of the CX Technology team
Work with cross functional partners, like our Operations and Self-Support teams, to understand their goals and problems, then translate business requirements into technical solutions
See opportunities and problems in our current workflows and devise and implement creative solutions
You will be responsible for creating comprehensive documentation and detailed operational playbooks
Maintain community and monitoring platforms, including Khoros Care and Catchpoint
Skills:
Technical acumen and experience configuring software to proactively solve business problems for your team
Prior experience administering Zendesk is required (similar large CRMs or support ticketing systems such as Salesforce Service Cloud okay)
Experience with AWS services is a plus.
Experience using scripting (Bash, AppleScript, Python etc.) to automate workflows is a plus
You have good communication skills that enable you to interact effectively with both users and cross-functional teams
You are passionate about technology and you know and love software
BA/BS degree or equivalent practical experience
1+ years experience in technical support or IT administration
Zendesk Administrator
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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