Dr Dave Nicol BVMS Cert Mgmt MRCVS’ Post

Of all the top qualities of a good client service manager, these are my top picks; - Clear communication skills - Emotional Intelligence - Time management skill - Product Knowledge - Ability to read clients/customers - Empathy - Willingness to learn

Committing v/s Delivering What is it like to Commit? ◾You promise to do a task ◾You may overlook certain road blockers ◾You may oversee the phenomena How does it feel while Delivering? ◾ Satisfaction upon completion ◾ Dissatisfaction in case of failure or not delivering as it was demanded In this entire process of committing and delivering, What do we overlook? 1️⃣ Time Tracking 2️⃣ Task Management with Existing Commitments 3️⃣ Complete Analysis of the Situation For example, you have 10 clients and for all 10 you have to do one task. At the time of delivery, you realise the ratio is 5 completed to 5 incomplete ones. You initially overlooked the circumstances, and in the middle you were messed up with certain affairs at business leading to difficulties in completion of the task. In this situation, the satisfaction rate will be 50%, and the remaining 50% goes into the Red Zone. Now, here, my friend, It is either a DO or a DIE situation! Before making commitments, it is important to see ◾What other commitments I have? ◾Will I be able to make it? ◾How long will the task take exactly with consequences and troubles included? ◾How easy it would be to handle the client if the committed action doesn't take place in time? ◾Terms of business; sometimes we have rigid deadlines to meet to stay away from the red lines. What else do you think is important? Best regards, Nosheen Kanwal #clienthandling #communication #businessdevelopment #corporatecommunication #professionalethics #workspacenorms

❗ Prepare, Manage, and Sustain are not the only 𝟯 𝗽𝗵𝗮𝘀𝗲𝘀 𝗼𝗳 𝗰𝗵𝗮𝗻𝗴𝗲 you need to be aware of. 👇 👇 👇 𝗥𝗲𝗮𝗱 𝘁𝗵𝗶𝘀 𝗮𝗿𝘁𝗶𝗰𝗹𝗲, we are describing the actual detailed process of change. https://lnkd.in/dDWRtvWq

What's your approach to understanding the expectations of a client? ✏️ Understanding the expectations of a client is the very first key for success, you need to have a mutual understanding and common ground for the definition of “goals” even though goals may Vary om the long term, but they should have similar matrices. This can easily be done be carefully: A) Communicating an early meeting with the vision of the project, needs to be big and fixed -this shouldn’t be something expected to change at least for a year B) set up the milestones, break it into goals C) find out how these milestones would match your own, and break up goals into both yours & the client’s milestones -internal & external. E) set up a clear measurement tools & kpis D) meet, communicate & repeat

Good question How can we manage a deadline with different customers in different countries? Tootle by being proactive in planning and this is, Simply by being the task stakeholders holistically involved How can we do it? If the stakeholders are fully involved in the task process holistically and agree on the scope of the task deadline and its milestones, and sign off. Finally, the task deadline line management will be more efficient And regarding different countries' issues, it was managed as I said holistically from the first place so it will not be a constrain at all So, If we have a problem in managing different locations to meet the deadline, it is a sign of poor task planning and the risk of the task success will be maximized Finally I mean we need to be proactively in setting each part of the task by applying a holistic task management approach as I called it.

In our business field, nothing is more challenging than ensuring client satisfaction due to the absence of a universally accepted definition for this terminology. We aim to work as much as possible professionally, despite any negative influences from the environment. It's not a simple task to help the client grasp their problem, and it could jeopardize the entire deal. This could have occurred due to various factors, such as the client's preference for a fast or inexpensive solution, the wrong influence of competitors, reduced communication channels, budget limitations, and job feasibility. Starting the project with a specific action to address safety factors taken during the estimation phase will aid in understanding challenges and controlling project costs.

Morning briefing 💪 A morning briefing to discuss about daily operational issues

Professionalism = Pride in work 💪 Commitment to quality 💎 Dedication to client interests 🤝 As a PM, I live by this mantra daily - bringing my A-game, sweating details, putting customers first. What does professionalism mean to you? Share your perspective on this vital trait!