Landing reposted this
One of our guiding leadership principles: Love your customers. Every new Landing Member gets a personalized email from me. I invite them to share feedback so we can learn how to improve. They go straight to my inbox. Members often reach out with their feedback – and we use it to quickly iterate. We did the same at Shipt. The first 10,000 Members were prompted to share their candid feedback. We took every comment, suggestion, and question and used them to drive the business. As an entrepreneur, it’s easy to get lost in finding the “perfect” process for everything. But executing and scaling happens organically when you: • Talk to customers early (and often) • Listen to their problems • Solve them quickly When you know your customers well, you can take care of them. 𝘓𝘰𝘷𝘦 your customers, and you’ll have a hard time losing them.
Lisa Russell
3w
I lived in the Landing network last year—my experience was that it’s not just that the apartments are beautiful, secure, and cost-effective, its also that I did, indeed, feel loved as a customer, every single time I contacted someone for assistance. I’m a big, big fan! (I was one of your customers featured in the Landing article in USA Today)
Staying close to customers is the best way to iterate successfully
This is awesome and a wonderful lesson 👏
I love hearing regularly from customers.This person's feedback is so thoughtful, and clear, they might even be a soon to be team member!
Great insights! The importance of paying attention to the finer details in any project cannot be overstated. It's often the little things that differentiate a good outcome from a great one. Thanks for sharing your perspective!
This is what separates good companies from great ones! And customer feedback is so valuable. Love that you prioritize this.
This is great but at some point there’ll be so many clients you’ll have to either delegate, automate, or only do it for a sample of people.
Aman Negassi
3w
You can tell the character of a company based on how they treat their customers when they are big enough not to depend on them.
Are you integrating AI tools to help organize and analyze all the responses? Meanwhile, I may be a customer next summer!
Managing Partner at NMA Venture Capital GmbH
3wAlways be approachable. And ask questions. That’s the way you learn about your customer’s needs.