Sapiens’ Post

How to create exceptional customer experience (CX) in today's B2B environment? The right product at the right price, with savvy leaders to manage expectations, evaluate needs, and enhance customer communications management (CCM). In this second of a two-part series that explores how modern CCMs are elevating CX, Cincom Systems Partner Manager Shawn Cross identifies six key factors that insurance executives should consider to meet customer expectations and deliver exceptional CX strategy. Read more here: https://ow.ly/1GUb50SwXvm #insurance #CCM #CX

How to create exceptional customer experience (CX) in today's B2B environment? The right product at the right price, with savvy leaders to manage expectations, evaluate needs, and enhance customer communications management (CCM). In this second of a two-part series that explores how modern CCMs are elevating CX, Cincom Systems Partner Manager Shawn Cross identifies six key factors that insurance executives should consider to meet customer expectations and deliver exceptional CX strategy. Read more here: https://ow.ly/G9as50Sx7i0 #insurance #CCM #CX

How to create exceptional customer experience (CX) in today's B2B environment? The right product at the right price, with savvy leaders to manage expectations, evaluate needs, and enhance customer communications management (CCM). In this second of a two-part series that explores how modern CCMs are elevating CX, Cincom Systems Partner Manager Shawn Cross identifies six key factors that insurance executives should consider to meet customer expectations and deliver exceptional CX strategy. Read more here: https://ow.ly/cQNU50SyfvI #insurance #CCM #CX

How to create exceptional customer experience (CX) in today's B2B environment? The right product at the right price, with savvy leaders to manage expectations, evaluate needs, and enhance customer communications management (CCM). In this second of a two-part series that explores how modern CCMs are elevating CX, Cincom Systems Partner Manager Shawn Cross identifies six key factors that insurance executives should consider to meet customer expectations and deliver exceptional CX strategy. Read more here: https://ow.ly/6SPG50SxWvR #insurance #CCM #CX

How to create exceptional customer experience (CX) in today's B2B environment? The right product at the right price, with savvy leaders to manage expectations, evaluate needs, and enhance customer communications management (CCM). In this second of a two-part series that explores how modern CCMs are elevating CX, Cincom Systems Partner Manager Shawn Cross identifies six key factors that insurance executives should consider to meet customer expectations and deliver exceptional CX strategy. Read more here: https://ow.ly/rRrU50SzCiQ #insurance #CCM #CX

When done well, onboarding can influence customer perception of your company. In fact, 86% of consumers say they would be more likely to stay loyal to a business that invests in onboarding content that welcomes and educates them. Follow the link below to learn more about how P&C carriers can optimize the onboarding experience, and increase customer retention. https://okt.to/G34KrO #Insurance #CustomerExperience #InsuranceCX #InsuranceOnboarding #CX #InsuranceIndustry

Your customer metrics are so much more than just Customer satisfaction (CSAT), average handle time (AHT), first contact resolution (FCR), net promoter score (NPS). Customer experience encompasses the totality of your social reputation experience, channel experience, product experience, security experience, and your service experience.  Sometimes, the best customer experience may, in fact, be no service experience at all!  Have you been curious enough to ask why you’re not hearing this from your BPO partner? There's a high probability that they’re occupied with delivering your service experience, missing the bigger picture, or fear eliminating work for themselves.  At iCXeed, we think like a business process innovator.  We are a contact centre with a digital customer experience consultancy lens.  We believe there is a massive opportunity to reduce costs, improve the customer experience, and energise the employee experience simultaneously.   Discover how we do things differently when you download your FREE copy of Outsourcing Unmasked: What Your CX Outsourcing Partner Should Tell You, But Won’t, and Why at https://hubs.la/Q01XSc890   #iCXeed #BusinessProcessInnovation #daretodream #unleashyourpotential #strivetomakeanimpact #thinkindependently #innovatetogether #leadbyexample #outsourcing 

When done well, onboarding can influence customer perception of your company. In fact, 86% of consumers say they would be more likely to stay loyal to a business that invests in onboarding content that welcomes and educates them. Follow the link below to learn more about how P&C carriers can optimize the onboarding experience, and increase customer retention. https://okt.to/tiby2o #Insurance #CustomerExperience #InsuranceCX #InsuranceOnboarding #CX #InsuranceIndustry

Maximize Your CX Investment With a Strong Governance Model. Register here: https://bit.ly/3wK6MD3 Health plans with robust governance models in their CX programs are 60% more likely to achieve their operational and customer satisfaction goals. #CrossDepartmentalGoals #PrioritzedEngagementActions #FasterImplementation #HealthPlans #Payers #TPAs #CXstrategy #MemberEngagement #MemberSatisfaction #CloseCareGaps

Enhancing customer experience is not just about meeting customer expectations; it is a strategic imperative for driving business growth. Satisfied customers are likely to renew policies, recommend services to others, and become long-term advocates for your brand. By prioritizing customer experience, Middle East insurers have the opportunity to not only retain existing clients but also attract new customers and expand market share. #middleeast #insurance #insuranceindustry #cx #cxinsights #customerexperience