Twilio Changelog

We roll out releases gradually over the span of a few weeks. If you have automatic Flex UI updates enabled, you can now opt in to have new minor releases applied to your Flex instance as soon as they’re available. We recommend this on accounts used for development or testing purposes to explore new features right away.

Existing SendGrid users can now take advantage of the Unified Login feature that lets you use one set of user credentials to log in to all Twilio products. As you login to SendGrid, you will be prompted to either link your existing Twilio credentials or create a new Twilio user.

With the new Unified Login feature, you can manage user settings across your Twilio services in one place in the Twilio Console. This feature allows you to easily sign up for another Twilio product and have a seamless cross-product navigation experience.

This will be rolled out over the next few weeks to eligible SendGrid users. Your SendGrid email and Twilio email must match to link successfully. At this time, linking multiple SendGrid accounts to one Twilio user is not supported.

You can now search, filter, and sort Content Templates based on their language, the type, the date it was created, and the contents within the template!

Use these search and filter parameters to easily find and manage your templates. You can use these to quickly identify templates and their approval status using whatever filter is easiest for you prior to sending them out. You can also see what channels the templates are approved to be used for. 

These tools are available on our console UI experience for the Content Template Builder as well as the Content API. To learn more about how you can use these endpoints to manage your content, click here to see our docs.

Multi Sender ID provides Twilio customers with the capability to register multiple Alphanumeric Sender IDs under a single account within the same country. Before now, Twilio customers wanting to use this sender type in registration countries would have to create multiple accounts and manage them independently in order to have multiple active senders in the same country. With the launch of Multi Sender ID in GA, you can utilize the capabilities and reach that comes with using Alphanumeric Sender IDs in a single account - available in over 185 countries globally.

We are excited to announce that Flex UI 2.8 is now available. This release features the following additions and updates:

• Additional language support for Agent Copilot, so you can now generate wrap-up notes for Spanish and Portuguese conversations. 

• In Unified Profiles, we’ve added:

  • Customer highlights for outbound conversations

  • The ability for agents to manually refresh a customer’s profile history

  • Improved configurability for the profile header and recent activity

  • Enhanced container capabilities which allow your agent experiences to benefit from existing Flex programmability features

  • When a task comes in and a profile is associated with the customer’s email address, the customer’s name now appears in the task

• Flex on Citrix VDI now supports remote devices running ChromeOS, including Chromebooks.

• Updated the Voice SDK to version 2.11.1.

• Updated the behavior of the Flex UI API Reference version selector so that broken links redirect to the newest documentation for the selected version instead of showing an error message.

You'll also notice a number of feature and UI enhancements, bug fixes, and more.

For complete details, see the Flex UI release notes for 2.8.

Twilio has enhanced the Console UI to improve end-user usability by adding visibility of phone numbers associated with A2P registrations directly on the Campaign details page. This update introduces a new table that lists all phone numbers linked to a specific Campaign, making it easier to manage and review your numbers.

As an example, you can navigate to this page from Console UI -> Messaging -> Regulatory Compliance -> Campaigns -> Click on the campaign.

Visit our Twilio Docs for more information on A2P 10DLC. For details on confirming A2P registration, see our Support article.

We are committed to enhancing your integration experience and ensuring our customers can successfully send messages. However, we understand that sometimes errors occur, and we aim to provide you with the quickest guidance to resolve them. That is why we are updating the error code dictionary to improve clarity and usability. 

We're excited to announce that the Update Profile Traits Widget is in Private Beta. Use this widget to take information you learn about a caller during a flow execution and send it to Unified Profiles to update profile trait data. This allows you to enrich profiles to personalize future customer experiences based on their profile traits. 

Visit the Update Profile Traits Widget docs to learn more.

As of Friday July 19th, the SMS Pumping Risk Score package within the Lookup API is now Generally Available!

SMS Pumping Risk Score allows you to get real-time risk assessment on a phone number's involvement in SMS pumping fraud. It uses a proprietary risk assessment model that leverages data across our network including signals from Verify Fraud Guard as well as other signals associated with risky carriers, anomalous SMS traffic patterns, and low conversion rates.

Additional Documentation on this feature can be found here