Required strong experience with Windows and Linux OS based applications (Installation, troubleshooting, Debugging). MacOS experience is a plus.
Experience with Android OS-based applications (Installation, troubleshooting, Debugging)
Experience understanding malware, exploits, operating system structure, and behavior
Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS).
Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC).
Knowledge of SIEM, vulnerability management tools, and firewalls is a plus.
Experience with batch scripting and Python is a plus.
Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
Knowledge of Cloud infrastructure.
Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop) is a plus.
BS/MS or equivalent experience required.
Experience working with EDR tools.
Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols.
Professional Skills:
Customer focus.
Strong customer advocacy skills and experience, ability to work in difficult customer situations.
Excellent written and verbal communication skills. Fluent in the English language (reading, writing, and speaking). Proficiency test results are a plus (e.g., TOEFL, TOEIC, Cambridge English Exams).
Excellent Team Player.
Cultural awareness and ability to communicate with international customers.
Empathy.
Nivel de antigüedad
Intermedio
Tipo de empleo
Jornada completa
Función laboral
Tecnología de la información
Sectores
Dotación y selección de personal
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