Ashby reposted this
I’ve done a lot of hiring – a lot – but I ran into a career first last week. I received *multiple* pages of positive responses (50 emails per page)… to our rejection email. Given the product we’re building, it shouldn’t be a surprise that delivering an excellent candidate experience is high priority. I’ve seen a good bit on LinkedIn around negative experiences specific to automated rejection emails. It just doesn’t have to be that way. Context: We’re hiring for a Recruiting Operations Consultant position. Given the scope of responsibilities and our eagerness for the new hire to hit the ground running, we prioritized candidates with direct experience using Ashby. Anyone who didn’t have this experience received an email that: ✉️ Was sent early in the process to avoid keeping cohorts of candidates in a waiting period ✉️ Used the “Send on behalf of” feature in Ashby to have recruiting send these on my behalf ✉️ Explained our reasoning and how that led to not securing an interview The responses were overwhelmingly positive l(forgive my dark mode screenshots). A few anonymized samples attached. I’m deeply grateful to work for a company that makes this process easier!