Take your self-serve support experience from “ok” to “OH, OKAY ❤️🔥” Join customer service experts Kenji Hayward (Front), Maxime Manseau 🦤 (Birdie), Nisha Baxi (Gong), and Susana de Sousa (ex Loom and Airbnb) as they share how to make self-service support your customer service team’s biggest superpower. In this webinar, you’ll learn how to: 🤩 Create personalized, valuable experiences that lead customers to success 📈 Scale support through self-service channels and streamline for faster resolutions 📏 Measure the performance of your self-serve resources like community, chatbots, and knowledge base Register: https://hubs.la/Q02GSl7d0
Front
Software Development
San Francisco, California 34,954 followers
How teams delight their customers, engage their teams, and build stronger businesses 🤝
About us
Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.
- Website
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http://front.com
External link for Front
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2014
- Specialties
- SaaS, Email collaboration, Customer Service, Management software, and Shared Inbox
Products
Front
Help Desk Software
Front is a customer operations platform for streamlining communication and delivering exceptional service at scale.
Locations
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Primary
1455 Market St
San Francisco, California 94102, US
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32, Rue René Boulanger
Paris, Île-de-France 75010, FR
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625 W Adams St
Chicago, Illinois 60661, US
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City Quay
Dublin, County Dublin, IE
Employees at Front
Updates
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Everyone remembers an exceptional customer service experience, so we’re asking reps to share how they go above and beyond for their customers. Watch the video below for some tips from Front's Head of Customer Support, Kenji Hayward. #aboveandbeyondchallenge P.S. - Check out our guide to learn how to consistently go above and beyond for your customers 👉 https://lnkd.in/deDd2EWC
What’s your recipe for success for giving Above and Beyond support? Here’s mine 👇 ✨ Delight when it’s unexpected, like answering any questions you think they might ask ❓ Answer all their questions fully and provide extra resources 🌶️ Add some flavor (if appropriate, of course): personalize it, use emojis, toss in some humor! At Front, we go the extra mile for our customers and the best way to do this over and over again—especially across your entire team—is with a solid QA process. Get a behind-the-scenes look at how we achieve that here: https://lnkd.in/gPF9k2VP How about you? What does Above and Beyond support look like to you? #AboveandBeyondChallenge
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The best way to save time and money for your support team? By solving problems BEFORE they get to your customer 🤯 This week’s #ServiceSecret is courtesy of Supacolor , a leader in heat transfer technology, that saved $60,000 per year in production issues by optimizing their support process. By updating tagging conventions in Front, Supacolor was able to identify a growing trend in production errors due to unclear guidance on their website. They updated their online experience, leading to a 90% reduction in errors and estimated $60,000 annually in unnecessary reprints. See how you can save time and money, while improving your customer experience: https://hubs.la/Q02D67qK0
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Hear what’s next for Front from new CEO, Dan O’Connell! Join us on Thursday, July 18 at 10 am PT for an exclusive virtual event with Dan O’Connell to learn: • What’s next with AI, automation, and customer insights • The latest on Front’s vision and roadmap • All about our newest feature updates Register here: https://hubs.la/Q02F1YLm0 Can’t make the live event? Register anyway and we’ll send you the recording after.
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Why settle for standard self-serve support when you can make it your superpower instead 🦸 Join customer service leaders Kenji Hayward, Maxime Manseau, Nisha Baxi, and Susana de Sousa as they share expert advice on how to make self-service your customer’s most loved form of support. In this webinar, you’ll learn how to: 🤩 Create personalized, valuable experiences that lead customers to success 📈 Scale support through self-service channels and streamline for faster resolutions 📏 Measure the performance of your self-serve resources like community, chatbots, and knowledge base Save your seat: https://hubs.la/Q02G7ghB0
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❌ Out: time sinks ✅ In: team syncs Reading through long conversation threads can take a lot of time, and it’s easy for important details to get buried in dozens of messages. The latest updates to AI Summarize accelerate response time so you can delight customers. • Headline summary: catch up instantly with a short headline that gives the TL;DR of a convo • Automatic summary updates: let AI do the work of summarizing new information when another comment or message comes in • Generate summaries in over 15 supported languages https://bit.ly/3W7GOUv
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What’s next for Front? What does the future of customer service look like? Find out the answers to these and more at our virtual event with Front CEO, Dan O’Connell on July 18th at 10 am PT. Plus: you won’t want to miss our newest feature updates 👀 Register here: https://bit.ly/4cuE09x Have your own questions for Dan? Submit them here: https://bit.ly/4eEQltc
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🪄 We’ve updated AI Compose to get your messages juuuust right. • Pick the perfect tone: whether professional, friendly, or empathetic, AI Compose has got you covered • Grammar and spell check: rest easy knowing Ai will automatically correct errors before you hit send • Quickly translate to and from 15 languages: meet your customers where they’re at and communicate in their preferred language See how AI Compose can help you craft a perfect response: https://bit.ly/3VQF94l
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How can you turn a tough situation into a great customer service experience? We spoke to Erik Finch at Boundless Immigration, who shared his #ServiceSecret to change an unhappy customer into a lifelong fan: "It's more about creating confidence for the customer that what they're asking for or what they paid for is at least as much or more than what they expected." See how you can deliver exceptional customer service that retains and grows your business: https://hubs.la/Q02D6BP20
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We’re excited to introduce Connectors 🔗 Connectors ensure your team gets more done, without switching apps. Reference shipment, order, and booking information, and more—right in your inbox. You can even use third-party data to power your workflows, and coming soon: take action in other systems. https://bit.ly/4cJNmOt