Jason O. Raimondi, M.A.

Winter Garden, Florida, United States Contact Info
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    Leadership Development, Management Consulting, Training, Customer Service, Change Management, Public Speaking, Team Building, Corporate Training, and Business Consulting

About

JOR Hospitality Solutions | Specializing in elevating service levels from ordinary to…

Experience & Education

  • JOR Hospitality Solutions

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Projects

  • Service & Operational Excellence with Grande Lakes Orlando

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    JOR Hospitality Solutions is proud to be supporting & partnering with Grande Lakes Orlando [The Ritz-Carlton and JW Marriott] for 2022. This project is to reignite the Learning & Development Division at the property. Additionally, we will take on the task of driving a Five-Star/Diamond Luxury Culture throughout each area of this exceptional destination.

  • Task Force - Training & Leadership Consultant

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    Spire Hospitality-Waterstone Resort & Marina
    A 4-diamond luxury resort with 130 rooms, 10,000 square feet of meeting space, marina, and 2 food and beverage outlets, including the prestigious Boca Landing, Prime Seafood and Crafted Cocktails

    Providing consultative support for the Waterstone Resort & Marina as it transitions from the Doubletree Hilton Brand to the Curio Collection Luxury Brand by Hilton.
    - Areas of Emphasis: Front Office/Rooms Division ensuring the…

    Spire Hospitality-Waterstone Resort & Marina
    A 4-diamond luxury resort with 130 rooms, 10,000 square feet of meeting space, marina, and 2 food and beverage outlets, including the prestigious Boca Landing, Prime Seafood and Crafted Cocktails

    Providing consultative support for the Waterstone Resort & Marina as it transitions from the Doubletree Hilton Brand to the Curio Collection Luxury Brand by Hilton.
    - Areas of Emphasis: Front Office/Rooms Division ensuring the leadership/operation are prepared for the standards and strategic needs of the new Luxury Brand Standards; organizational development, strategic leadership, operational enhancements, training & development, recruiting and staffing, on-boarding, and PMS training support

  • Facilitation and Instruction - Hospitality

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    - IHG Certified Academy Trainer, Holiday Inn Club Vacations-Orange Lake Resort, 2016
    Facilitator of new employee orientation and company service course to include: Company History, Holiday Inn Legacy, Policies and Procedures, Service Skills, Property Tour, “Stay Real” Behaviors, Brand Promise, and Department Overviews | Additional courses to include Department Trainer Program, Brand Champion Program, Department Orientation, and Waypoint Round-Table Sessions
    - Resort Orientation Class…

    - IHG Certified Academy Trainer, Holiday Inn Club Vacations-Orange Lake Resort, 2016
    Facilitator of new employee orientation and company service course to include: Company History, Holiday Inn Legacy, Policies and Procedures, Service Skills, Property Tour, “Stay Real” Behaviors, Brand Promise, and Department Overviews | Additional courses to include Department Trainer Program, Brand Champion Program, Department Orientation, and Waypoint Round-Table Sessions
    - Resort Orientation Class, Hilton Hotels-Opening Team, 2009
    Facilitator and Instructional & curriculum designer of orientation course to include: Company History, Hilton Legacy Program, Policies and Procedures, Service Skills, Property Tour, and Department Overviews and Networking
    - Front Office On-Boarding Program, Loews Hotels-Opening Team, 2002
    Trainer and designer of all Front Office Training for over thirty new team members in order to ensure a flawless opening of a new hotel resort at Universal Studios-Orlando

  • Facilitation and Instruction - Walt Disney Company

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    - Walt Disney & You: Leadership Development Class
    Disney Leadership course providing Insight to Walt Disney’s Leadership approaches, Management Techniques, Consulting, Leadership Goal Setting, and Class/Group Discussions on Leadership Skills
    - Foundations Guest Service Manager Courses
    Instructor and trainer for newly appointed managers within the Disney Hotels to properly prepare and assess their management/leadership skills within their operation
    - Train-the-Trainer…

    - Walt Disney & You: Leadership Development Class
    Disney Leadership course providing Insight to Walt Disney’s Leadership approaches, Management Techniques, Consulting, Leadership Goal Setting, and Class/Group Discussions on Leadership Skills
    - Foundations Guest Service Manager Courses
    Instructor and trainer for newly appointed managers within the Disney Hotels to properly prepare and assess their management/leadership skills within their operation
    - Train-the-Trainer Class
    Facilitator of TTT course for all divisions with class components including exceptional skills for Cast Members to properly train new hires into various roles
    - Disney Guest Service BASICS
    Trainer and facilitator of the role-out for the “back-to-the-basics” initiative for guest service standards
    - Guest Service Soft Skills Training Course
    Instructional/Curriculum Designer for a new leadership program on providing better soft skills approaches and feedback from Guest Service Managers to Cast Members
    - Disney Traditions (Orientation) Class
    One in a lifetime opportunity of being selected to facilitate New Cast Member Orientation to thousands of new hires in Walt Disney World | Class included: Guest Service, Policies and Procedures, HR Expectations, Disney Service Standards, Grooming and Costumes, and Tours of the Walt Disney World Property
    - “A Whole New World” Guest Experience Class
    Facilitator/Designer of a course to seasoned Cast Members, in Guest Service roles/positions, on being better educated towards the catering and needs of Guests
    - Disney Days
    Facilitator of a property-wide tour teaching Cast Members the current and most popular accommodations and amenities of the 55 square miles of Walt Disney World
    - Character Training Class
    Facilitator and trainer of character performer training classes

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