Milos Djokovic

Check out this survey from our friends TSIA

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Shocking Stat Alert! US businesses could LOSE $856 BILLION annually due to bad customer service (Qualtrics XM Institute). Think it's just grumpy agents? Think again! Intermittent system issues - like jittery calls or slow apps - can be silent killers. And what about retry rates? **Customers get frustrated & bail. Your costs SKYROCKET! ** Join our webinar: "Unveiling the Cost of Agent Chaos!" We'll show you how to identify & fix these hidden problems. #CustomerService #CostReduction #AgentExperience Click here to register! https://lnkd.in/eKh_8HRp

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I'm thrilled to invite you to our upcoming webinar on June 26th! Join Kim Devaney and JD Moons for the second installment of our CaptureBites MetaServer series, where we’ll be diving deep into MetaServer's Vendor Invoices solution. Here’s what you can expect: 🔹 Overview of MetaServer's Vendor Invoices Solution 🔹 Live demonstration of automated invoice processing 🔹 Customization options and workflow integration 🔹 Implementation guidance and support By attending, you'll gain valuable insights into how MetaServer can help you: ✅ Automate your invoice processing tasks ✅ Improve efficiency and accuracy ✅ Save time and money 📅 Don’t miss out! Register now to save your spot: https://lnkd.in/ec2puB7E P.S. Share this invitation with your network! This webinar is a must-attend for anyone looking to enhance their invoice processing efficiency. #InvoiceProcessing #Automation #Finance #WorkflowAutomation #BusinessEfficiency #AccountsPayable #Webinar #MetaServer 

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📢 UPCOMING SUMMIT for CEOs, CFOs, COOs, CROs and RevOps to drive Durable Revenue Growth - officially open for registration!📢 Come learn how to transform your GTM team into a Revenue Factory, at the first in-person Revenue Architecture Summit: Surfside Edition, on June 3-4 at The Dream Inn in Santa Cruz CA, all hosted and instructed by 🐶 Jacco van der Kooij, Founder of WbD. This exclusive event features: 👉 2-day in-depth session with Jacco van der Kooij, founder of Winning by Design. 👉 Learn how to set your org up as a ‘Revenue Factory’ that produces sustainable, efficient growth, based on real-life use cases of SaaS companies that are already doing this today 👉 Practical applications of proven Revenue Architecture frameworks. 👉 An intimate setting with peer networking to share insights and strategies. 👉 Personal guidance by Jacco to guide you through the methodologies that scaling SaaS companies are already using to drive sustainable growth 👉 Master the three core models to set up your ‘Revenue Factory’: The Bowtie Data Model, the GTM Model, and the Growth Formula Seats are being limited to ensure quality interactions! Discounts available for multiple seats from the same company. Plus, you'll get to enjoy all that the scenic beach town of Santa Cruz has to offer. See the link to register below. #revenuearchitecture #GTM #SaaS #RevenueGrowth ❓ Any questions about the event? DM Sari Green for help!

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UPCOMING SUMMIT for CEOs, CFOs, COOs, CROs and RevOps to drive Durable Revenue Growth - officially open for registration! Come learn how to transform your GTM team into a Revenue Factory, at the first in-person Revenue Architecture Summit: Surfside Edition, on June 3-4 at The Dream Inn in Santa Cruz CA, all hosted and instructed by Jacco van der Kooij, Founder of WbD. This exclusive event features: - 2-day in-depth session with Jacco van der Kooij, founder of Winning by Design. - Learn how to set your org up as a ‘Revenue Factory’ that produces sustainable, efficient growth, based on real-life use cases of SaaS companies that are already doing this today - Practical applications of proven Revenue Architecture frameworks. - An intimate setting with peer networking to share insights and strategies. - Personal guidance by Jacco to guide you through the methodologies that scaling SaaS companies are already using to drive sustainable growth - Master the three core models to set up your ‘Revenue Factory’: The Bowtie Data Model, the GTM Model, and the Growth Formula Seats are being limited to ensure quality interactions! Discounts available for multiple seats from the same company. Plus, you'll get to enjoy all that the scenic beach town of Santa Cruz has to offer. See the link to register below. #revenuearchitecture #GTM #SaaS #RevenueGrowth Any questions about the event? DM Sari Green for help!

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Chris Perrine is the VP and Managing Director at G2. With their user ratings and honest feedback, G2 is transforming the way we choose software. Chris was had an insightful 2 days at SAASCON23! He spent his time at SAASCON23 learning about marketing strategies, sales strategies and overall how companies are growing their business.“If you wanna know about SaaS, come to SaaS Insider!”, said Chris. This year we are back with DEVCON24 where you get to learn and gain insights about tech in the SaaS world out there! Register now using the link below. #devcon24 #b2b #investor #founder #saas #community Akshay Hari

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🚀 Recap: "Unlock and Learn" Episode 5 on Dynamic Pricing and Revenue Management 🚀 Missed our discussion with Becca Madigan from PriceLabs? Catch up on essential strategies for optimizing your revenue and learn about the integration with PriceLabs to enhance Platform by Hosteeva. 🔗 Full recap and webinar here: https://lnkd.in/geHh6UCJ #RevenueManagement #DynamicPricing #Hosteeva #PropertyManagement

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Check out some recent thoughts against the QBR truthers

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Random Sunday Thoughts #108 1. Kicking off this RST with a humbly, proud moment. Domain Name Journal has been the leading and most followed publication for our industry for almost 30 years. Sticking to the DNJournal trend this month, this past week, they wrote a feature story on me this week, which can be seen here, https://lnkd.in/euy2THFf. As I posted the day the story came out, if there was a MT. Rushmore of the domain industry, Ron Jackson would be one of the faces on it, and while that is a hard group of 5 to place on Mt . Rushmore (Frank Schilling is another for sure). 2.As April winds down and spring is upon us, we continue to oversee one of the most valuable collections of ultra-premium domain names in the world, and are excited to be adding some extremely rare, powerful domain name assets, brands, and opportunities being overseen by HDA, and we will post that to our website when we are ready so check back often, HilcoDigital.com/domains. This past month, we have added Candy.com, Waterfront.com,Traveler.com, SEM.com and Nashville.com.  3. Once in a while, I opine (not as an investment recommendation to be relied on) on some market trends that jump off the table to me and with that, stocks that I am into. Over the past year, I have strongly suggested that Draftkings was a great buy starting at $10 per share (I know one of my partners invested with me at that time) and now, a few months later, is at $42. I am still very bullish on them and sports betting but much more cautiously, as I do expect there will be some bumps on the road to the next level, as states re-examine the legislation that they passed legalizing it and adjust that to fix problems that are arising from it, such as Jontay Porter being banned for life from the NBA for betting against his own props, or college athletes  being easily tempted by money. I have also traded JetBlue a few times. This past week, they missed their quarterly revenue numbers and the stock got hammered with a 30+ percent drop, falling to as low as $5.64. Notorious airline hostile takeover magnate Carl Icaan recently positioned himself into an influential JetBlue position, and now holds 2 board seats. I am still loyal to JetBlue and am confident it will successfully turn around or Carl will do it for them, both winning formulas for the stock. 4. There is nothing like playoff hockey and basketball season alongside the start of baseball, the stretch of golf majors, and the NFL draft, leading into summer. I am excited about the Bruins but my expectations are not as high as the Celtics, whom I am really concerned about. It's time to start winning some championships again here in Boston! Until Next Week #domainnames #digitalassets #brands #domains

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In my quest to understand customer growth & retention in 2024, I interviewed over 50 SaaS CEOs, COOs, and CROs about churn. Here are my top 3 observations: 1: Multi-product companies thrive Businesses offering multiple products & services are outperforming single-product rivals. SMB-focused companies face the biggest challenges, while enterprise players remain resilient. 2: Diverging churn & upsell signals   80% of leaders look at product usage data to predict churn risks. But a whopping 100% rely on customer conversations to identify upsell opportunities. Businesses are taking different approaches to identify risks vs. opportunities. 3:  Net Revenue Retention rises   NRR has emerged as a top 3 metric for most SaaS firms. Yet no single exec truly "owns" this crucial number. It's fragmented across 5 departments. The main takeaway: < $5M ARR companies: NRR simply isn't a priority. $5M+ ARR companies? Different story: Customer Success handles renewals, Account Management drives upsells, Sales owns strategic accounts, Support & Marketing manage self-service. But despite its importance, NRR in the larger companies lack a cohesive customer experience strategy - and nobody seems to own it. I'm grateful to the 53 leaders who shared their wisdom. You've helped shape our industry's future! #NRR #NetRevenueRetention https://lnkd.in/grspQ892

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This one is HUGE! We spend a lot of time talking to agency leaders and their #propertymanagement teams and when we ask which product does OFIs, leasing and application management best, Snug.com has become the clear market leader. We are so excited to offer Kolmeo customers the benefit of our integration with Snug, and we've got some exciting stuff in the works to take this integration even further. In short, with just our two products you can now seamlessly manage a rent roll, massively shrinking your tech stack, reducing cost and eliminating complexity. #proptech #realestate

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Oh, what a night! …. At Lightspeed Velocity start up event in NYC. Now, while some may have been surrepticioucly checking Nicks - 76ers scores last night, my focus was on this vibrant start up ecosystem. Dan Grunfeld hosts the annual event with this year’s theme of the future of AI in the enterprise and described his approach to Velocity as “all gas, no brakes!🏎️🔥. Lightspeed has quite the portfolio of enterprise-focused AI and data companies - including recent IPO Rubrik and ThoughtSpot. The first panel included founders from Glean Arvind Jain , Snorkel AI Alexander Ratner , and Moveworks Bhavin Shah, moderated by AI investing partner Lisa Han. Top take aways: - From Alex: while IT or a data team may kick off a POC, must have business experts involved in an evaluation from the start. Most fail without this SME involvement. Invest where there is real alpha. - From Arvind, decide upfront on how will you measure value and success. - From Bhavin, on incumbents vs startups. Incumbents are good at incremental changes, but for truly transforming a process or disrupting anindustry and way of working, startups are better. Next up was an innovation showcase that reminded me of my TDWI and Gartner Cool BI sessions, with fast-paced pitches from 12 start ups. But Dan is a tougher task master than I ever was and would give Shark Tank judges a run for their money. Each speaker had only 3 minutes ⏰‼️ to make their pitches, with real time feedback via an app. All were compelling, but the ones that I was most excited about and in my wheel house: - Mistral AI - I almost let out a yelp when Louis Ternon took the stage because I have been tracking this LLM for its value proposition of transparency in training data, on-prem and cloud options, and being French so GDPR compliant. - PATRONIS providing GenAI governance, like a realtime LLM evaluator. - Fiddler AI I have been tracking for its explainable AI approach with strategies for mitigating AI bias. Chris Andres made a compelling case for why EVERY company needs this and now. - Tessell described themselves as the service mesh for databases, that sounded almost too good to be true and left me wondering how they compare to the likes of Starburst and Denodo. Must compare notes with Sonny Rivera & Mike Ferguson on this one. #GenAI #SaaS #startup

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Polly Bangs and her startup, Thrive Guides, are doing incredible work, and they need our support. They're on a mission to help our aging population live gracefully, and as a community, we have the power to make this a reality. Post-pandemic, supporting early-stage startups has been a challenge. The investment landscape has changed, with many early-stage funders shifting their focus. Reflecting on my early days of building companies, I remember one thing making all the difference: community. It was about having people in my corner. When I needed to amplify my message, I had people to help. When I needed to vent to someone who had been there before me, I had someone to call. When I faced tough questions, I had trusted leaders to reach out to, ensuring I was on the right path. Polly and Thrive Guides embody this community spirit. They're not just a startup; they're a cause worth rallying behind. If you can help Polly, get in her corner. Lean in. Make her mission a reality. It takes a village to bring these ideas to life. Formos is proud to be part of that village and will continue to support making this market an incredible place for startups. Let's act now and make a difference.

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"I love contract data because it's the best way to avoid painful mistakes like missed renewals and revenue leakage." Missing a renewal can be very costly. Like when Park City Mountain Resorts forgot to renew a sweetheart lease deal (a $17M mistake). Pricing mistakes can cause serious revenue leakage. But with data, you can automate, track and avoid such blunders. This is reason 009 why #ilovecontractdata. Follow me to discover many more. #contracts #contractdata #contractintelligence #legaldata #contractanalysis #revenueleakage #pricing #operationalrisk #errors #automation #contractanalytics #contractai #datanerd #legaltech #legalops #data #ai 

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a new #FINTECHTALK podcast is out: Had an amazing conversation with Frank DESVIGNES, founding partner at True Global Ventures! 🌍 With over two decades of experience as a venture capitalist, operator, and entrepreneur, Frank brings a wealth of knowledge to the table. 🧠✨ Frank and TGV offer a 360-degree view of startup success and scaling, combining global reach with a hyperlocal focus. 🚀🔍 TGV's remarkable success underscores the essential need for startups to cultivate a global presence early in their journey. This approach is vital for securing capital, accessing diverse markets, and building networks of talented knowledge workers. 🚀 In light of the recent collapse of Silicon Valley Bank (SVB) last year and the decline in venture debt mechanisms, alongside Elon Musk’s decision to move away from Delaware incorporation, the traditional rules and orthodoxies for startup success are undergoing significant shifts. 📉 TGV's innovative model represents a positive disruption to the current, sub-optimal Silicon Valley venture capital culture, a topic I have explored extensively in earlier writings. By embracing a global perspective, TGV not only navigates these changing dynamics but also sets a new standard for what startup success can look like in today's rapidly evolving business environment. 🚀 Silicon Valley startups can greatly benefit by partnering early with firms like TGV. 💡 #VentureCapital #StartupSuccess #GlobalReach #Innovation #SiliconValley #Entrepreneurship #TGV #Podcast Dušan Stojanović Beatrice Lion https://lnkd.in/gFKJCAvE

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So...it started as a quick catch up with Chris Bigler, an industry colleague and one of the brightest minds I've ever met. That 15-min chat turned into an hour+ as we started volleying thoughts and war stories of all the business technology tools we use, and in what ways they're underutilized, misunderstood, or over-hyped. The next question became: "You think anyone needs to know this?" And the Two Bytes podcast was born! Really excited to launch the Episodes 1-3, and I hope we're able to disarm tech just enough to empower users of all types to explore tools that make a difference in their work. On Spotify, Apple Podcasts and YouTube. Episode 1: Mastering Excel's Best Kept Secrets Episode 2: Understanding Productivity Tools Episode 3: Office 365 Can Do That? https://lnkd.in/gru5Eu7S

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It's hard to believe we are only three weeks away from Realize Live 2024 in Las Vegas, from May 13-16, at Mandaly Bay! While you know about the keynotes and breakouts that are part of this event, there’s much more to Realize LIVE! You won’t want to miss the five event elements below 👇 1) Hands-on Training: Improve your proficiency with the Siemens solutions you use. 2) Ask the Experts: Schedule time with Siemens’ subject matter experts to get answers to your technical questions. 3) Solutions Center: Try your hand at new technologies at the Trials Lab and find the right partners to help you optimize your tech stack. 4) Design Hack: Watch this year’s crop of students compete in a sustainability-centered design challenge. 5) The Celebration: Close out Realize LIVE with three chart-topping acts — Mark McGrath (of Sugar Ray), Darryl “DMC” McDaniels, and Lou Gramm (the original voice of Foreigner) — together on one stage. ... and more! Get your pass now: https://sie.ag/3wXC8T

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