Reimagining field operations through a unified equipment life cycle strategy could hold the answer to enabling continued growth in services businesses. Learn more➡ https://mck.co/467sxKy #FieldService #Operations #CustomerExperience
McKinsey Operations
Operations Consulting
Connecting the boardroom to the frontline, transforming operations, and building resilience
About us
As a leader of your organization, you're facing challenges to your Operations across the value chain. Supply chains are being disrupted more often, inflation and price volatility loom over the global economy, a skills shortage is slowing productivity—all amid a moral and regulatory imperative to improve sustainability. McKinsey’s Operations Practice sits at the intersection of strategy, technology, and transformation to deliver sustainable, inclusive growth. We connect boardroom strategies to the frontline—infusing technology where and when it matters and rapidly delivering lasting transformations enabled by capability building. Operations are the connection between your organization’s strategy and its lasting success. Now, more than ever, companies that use operations to move fast and build new capabilities at scale are gaining competitive advantage.
- Website
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https://www.mckinsey.com/business-functions/operations/our-insights
External link for McKinsey Operations
- Industry
- Operations Consulting
- Company size
- 10,001+ employees
Updates
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Leading procurement organizations are using a combination of digital tools, data analytics, and new ways of working to unearth new opportunities for value capture. Based on our procurement benchmarking survey that goes back two decades, we are examining where procurement will be going next - from digital as the key enabler to sustainability as the new currency. Read more: https://mck.co/4cFluvi
Where procurement is going next
mckinsey.com
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What are the key shifts reshaping the workplace of the future? Don't miss out. Register today for this virtual conversation to hear experts share insights based on 8 organizational shifts that can help companies understand and implement the changes necessary for growth in an era dominated by technological advancements and shifting workforce dynamics. Last chance to register ➡️ https://mck.co/4czpux7
Transforming operations: technology and the next organizational revolution - McKinsey Talks Operations
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How can you streamline your inventory management to achieve peak performance? Join us for the final session of this 3-part webinar series, featuring Ana Paula Calvo, Associate Partner at McKinsey & Company, and Peter Budweiser, General Manager of Supply Chains at Celonis. In this session, they will dive into effective strategies and solutions for optimizing inventory, including a showcase of the Supply Chain Network Visibility App and the Material Allocation App. Register now to secure your spot and set your business on the path to success ➡️ https://mck.co/3VWxcdN
A Celonis webinar on How to Optimize My Inventory : Best Practices To Get Started
celonis.com
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Leveraging advanced digital, automation, and AI technologies can help build a great customer experience while reducing costs. The key is to build a services organization that maximizes the potential of these new tools. Here are 3 ways to do it: 1️⃣ Deploy the right technologies effectively and timely. 2️⃣ Integrate technology with proven business strategies. 3️⃣ Equip your people with the skills and capabilities to embrace technology. By following these tips, we can create a customer experience that keeps our customers coming back for more. Learn more ➡️ https://mck.co/4cQYYix #AI #DigitalTransformation #CustomerExperience
Building AI-enabled services
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The rise of Gen Z and the capabilities of #genAI are reshaping customer service, and we are here to help businesses adapt to these shifts. Looking ahead, leaders must prioritize staying current with trends, implementing holistic support strategies, and enhancing customer care operations. Listen in to #McKinseyTalksOperations as partners Brian Blackader and Eric Buesing discuss trends, unified support strategies, and actionable steps for contact center leaders. Read the article➡️ https://mck.co/4bCMMkG 🎧 Apple: https://mck.co/4cIYmvw 🎧 Spotify: https://mck.co/4cSA1mV #CustomerCare #GenZ
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As technological advancements and shifting workforce dynamics continue to reshape modern organizations, companies must adapt to remain competitive. Register to join the virtual conversation and explore 8 key organizational shifts that can help businesses achieve growth and innovation. Learn how to successfully transition to a project-based model, balance empowerment and autonomy, leverage external partnerships, and drive innovation and resilience in the workplace of the future. Register today ➡️ https://mck.co/3W9z1nZ
Transforming operations: An organizational evolution to fit today's industrial revolution - McKinsey Talks Operations
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Simply implementing #technology isn't enough to sustain productivity gains. We need a strategic roadmap and evolved operating models to achieve outcomes like sustainability, faster innovation, accessible products, higher customer satisfaction, and engaged workforces. Drawing insights from the Global Lighthouse Network, a collaboration between World Economic Forum and McKinsey & Company, Rahul explores the transformative power of machine intelligence and diverse technological solutions, discussing 6 key success factors crucial for scaling deployments and fostering sustainable growth. Watch Rahul's keynote here ➡ https://lnkd.in/eTGtUivN #IOTSWC24
🌟 The striking #IOTSWC24 opening #keynote by Rahul Shahani, Partner at McKinsey & Company, highlighted the necessity of integrating strategic roadmaps and evolving operating models to harness the full potential of technological advancements. 🌐 By referencing the World Economic Forum Global Lighthouse Network's playbook, Shahani effectively illustrated how achieving environmental #sustainability, #fostering innovation, improving #accessibility, enhancing customer satisfaction, and engaging workforces are critical components for modern business success. 💡📈 The session explored the rapid proliferation of machine intelligence, the importance of incorporating a range of technology solutions, as well as the 6 key success factors required to execute at-scale deployments and create sustainable and profitable growth: https://lnkd.in/dXcMvkby
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How can you achieve significant inventory improvements in the supply chain space? In the 2nd session of this 3-part series, join McKinsey expert associate partner Dr. Christoph Lennartz and Peter Budweiser, General Manager of Supply Chains at Celonis, for a fireside chat where they will discuss a real-life case study that explores the challenges and solutions encountered by a customer in the supply chain space, along with innovative strategies and the tangible benefits of effective supply chain management. Register today and join the virtual conversation➡️https://mck.co/3WhOKmd
Celonis X Mckinsey & Co Webinar on Optimizing Supply Chains: A Real-Life Case Study
celonis.com
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In the US, there's a pressing need for skilled labor in manufacturing. Can automation be the solution? By reducing low-skill roles and creating new technical jobs, it can. Learn how automation can elevate productivity, quality, and efficiency, all while opening new doors for our workforce➡️https://mck.co/3L4dw2J #Manufacturing #Automation #LaborShortage
Automation and the talent challenge in American manufacturing
mckinsey.com