Gartner nombró a Twilio Líder en CPaaS por segunda vez
En el Magic Quadrant™ de Gartner® 2024 para CPaaS, se reconocen la capacidad de ejecución y la integridad de la visión de Twilio.
![Twilio positioning on Magic Quadrant for CPaaS Twilio positioning on Magic Quadrant for CPaaS](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/products/cpaas/gartner-magic-cuadrant/2024/gartner-2024-report_hero-homepage_twilio.png/_jcr_content/renditions/compressed-original.webp)
![Twilio positioning on Magic Quadrant for CPaaS Twilio positioning on Magic Quadrant for CPaaS](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/products/cpaas/gartner-magic-cuadrant/2024/gartner-2024-report_hero-homepage_twilio.png/_jcr_content/renditions/compressed-original.webp)
Twilio es nombrado Líder en CCaaS en el informe MarketScape 2024 de IDC
Lee el extracto para descubrir por qué Twilio fue nombrado líder en el espacio de software de Centro de contacto como servicio (CCaaS).
![IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/h-l/idc-ccaas-report-2024/twilio_idc-marketscape-graph_hero.png/_jcr_content/renditions/compressed-original.webp)
![IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/h-l/idc-ccaas-report-2024/twilio_idc-marketscape-graph_hero.png/_jcr_content/renditions/compressed-original.webp)
Calcula el ROI de la autenticación personalizada
La nueva calculadora de ROI de Forrester Consulting, basada en un estudio de TEI, ayuda a empresas a estimar sus beneficios con Twilio Verify para la autenticación de usuarios.
![](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/d-g/forrester-report/hero_TEI-Report-2024_Twilio.png/_jcr_content/renditions/compressed-original.webp)
![](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/landing-pages/d-g/forrester-report/hero_TEI-Report-2024_Twilio.png/_jcr_content/renditions/compressed-original.webp)
2024
Informe del Estado de la Interacción con el Cliente 2024
Desde la IA hasta la individualización, revisa las principales tendencias que dan forma a la interacción con el cliente este año y en el futuro.
![2024 State of customer engagement this year and beyond 2024 State of customer engagement this year and beyond](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/state-of-customer-engagement-report/2024/hero-hp-state-of-customer-engagement-report-2024.png/_jcr_content/renditions/compressed-original.webp)
![2024 State of customer engagement this year and beyond 2024 State of customer engagement this year and beyond](https://cdn.statically.io/img/www.twilio.com/content/dam/twilio-com/global/en/other/state-of-customer-engagement-report/2024/hero-hp-state-of-customer-engagement-report-2024.png/_jcr_content/renditions/compressed-original.webp)