Customer Service Specialist Italy

At BASF Nunhems, it is our ambition to make healthy eating enjoyable and sustainable. Together and in collaboration with partners we are eager to improve our vegetable varieties and solutions for our customers, the vegetable value chain and consumers worldwide. To further develop and grow this ambition we are looking for a Customer Service Specialist Italy.

Your job

As a Customer Service Specialist, you are responsible for the administrative processing and coordination of sales orders. Responsible for efficient internal and external order execution and effective communication, which results in timely seed delivery to customers. You will build strong long-term customer relationships and maximize the customer experience, by showing you are a reliable and trusted partner.

To this end, you have frequent contact with relevant customers, sales representatives and various internal departments such as Supply Chain, Warehousing, Processing and Finance.

In collaboration with sales representatives, you actively provide commercial support to the relevant markets or customers in Italy. Maximizing the customer experience by being a trusted advisor for your customers and stakeholders.

• Responsible for order fulfillment and allocate the right product to the customer’s order according to the SLA (Service Level Agreement) and confirm order delivery date (track & trace) for sales orders. Manage all orders into the ERP system and Salesforce.
• Conduct forecast checks and actively provide information when orders cannot be completed. Collaborate with stakeholders to determine potential substitutes
• Get access into demand planning and make changes according to recommendations and coordinate shortages & surplus, implement the needed seeds coverage percentage
• Ensure customers are well informed of their orders and follow up on requests and questions
• Obtain and share knowledge of country specific procedures and legal requirements be the SPOC (Single Point of Contact) for a crop to your stakeholders and maintain Customer Master data.
• Follow-up on return orders and communication with regional Supply Planner and QA
• Support the complaint handling process and collaborate with Sales and Management to ensure the timely closure of complaints. Evaluate and analyze customer complaints and returns, using set procedures and periodically review KPI's and give proper follow up for your area of responsibility.
• Reception, revision, and examination of rebate agreements to verify their compliance with the established rules and formal requirements before registration in the system.

Your Team

You will be part of our Customer Service Team which consists of approximately 20 people. This team is the customer support department for different countries within EMEA. Together with the team you will take care of customer orders, interact and provide updates to sales representatives and other departments. In this role you report to the Team Lead Customer Service EMEA.

Your Profile

• Bachelor's degree in Business, Administration, or related field or an equivalent level obtained via work experience
• One to three years’ experience in the field of Customer Service/Order Management
• In-depth knowledge of our products and markets, inventory management and operational techniques used within the company
• Fluent in Italian language and a good understanding of the English language both verbal and written
• Advanced experience in ERP system and knowledge of Excel
• Understand local (country) and regional policies and procedures

Do you recognize yourself in the following competencies?

• Excellent communication skills, be able to communicate effectively with customers, listen actively and respond to their queries and concerns
• Strong problem-solving abilities, identify problems and provide effective solutions
• Ability to coordinate the administrative workload and be able to multitask and manage time effectively to handle multiple inquiries at once. Ability to maintain high levels of productivity within a dynamic and fast paced working environment
• Cooperative, flexible, and willing to work in a team atmosphere and open office environment

Interested in this job?

Do you feel responsible for coordinating the right level of inventory for the respective ‘hub’ in collaboration with the Regional Demand Planner and Regional Supply Planner? Are you able to easily build up crop/product knowledge, to guarantee timely and efficient seed delivery to our customers for specific country/customer’s combinations in EMEA?

Ready to join this team and contribute to our ambition to make healthy eating enjoyable and sustainable for everyone worldwide? Send us your resume (CV) and motivation letter by clicking the ‘Apply’ button, before July 26th, 2024.

What’s in it for you?

Adding value to our customers begins with adding value to you. At BASF we believe that people are the key to our long-term success and that talent is in everyone. That’s why we empower you with the tools, guidance and opportunities you need to advance and succeed in work and life.

Giving you the support that you need to be your best and fulfill your personal ambitions is what helps us achieve our ambitions. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.