What does a product demonstrator do?
You may have seen them at trade shows, supermarkets, or online videos: product demonstrators who showcase the features and benefits of various goods or services. But what exactly does a product demonstrator do, and how can they help your product marketing strategy? In this article, we will explore the role, skills, and challenges of product demonstrators, and how they can create engaging and persuasive experiences for potential customers.
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Dima MousaMission-Driven & Passionate People Leader ‣ Product Management Director ‣ Business Architecture ‣ Value Creation ‣…
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Mohamed MuzammilB2B | SME Propositions Director | B2B ICT Strategy | Digital Transformation | Fixed , Mobile | Omni Channel |…
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Vishal GhariwalaSenior Director and CTO, Asia Pacific at SUSE
A product demonstrator is someone who uses a product or service in front of an audience, either live or recorded, to demonstrate how it works, what problems it solves, and why it is superior to competitors. Product demonstrators can work for different types of organizations, such as manufacturers, retailers, agencies, or media outlets. They can also specialize in different product categories, such as food, electronics, software, or cosmetics. Their main goal is to generate interest, awareness, and demand for the product or service they are promoting.
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Here are the top 2 skills I've seen high performing product demonstrators... 1. Understanding Personas: every good product demo starts with understanding the challenges and needs of the persona who the demo is targeted to. The best product demonstrators have a keen understanding of the pain points of those buyer and user personas. 2. Crafting a "we are the only solution" story: once you understand the challenges of the persona, being able to showcase how your solution uniquely solves those problems is the heart of an effective demo. Bonus for showcasing the solution in clear, simple terms, taking the least amount of time. Extra bonus for weaving in "competitive landmines", highlighting areas where your competition isn't as good.
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In my experience, In the realm of product marketing, a demonstrator acts as a dynamic storyteller, transforming product features into compelling, real-world narratives. They don’t just showcase products, they create experiences that vividly illustrate the product’s impact in everyday life, bridging the gap between consumer skepticism and the desire to own. This role is a blend of expertise and theatrical flair, making the demonstrator both an educator and an influencer, turning mere presentations into moments of connection and understanding. The magic comes when choosing the correct demonstrator for your targeted audience; could be real customers, or even internal teams, the trick is it needs to be genuine and showcasing the value.
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Product demonstrators role falls with the sales function and the role is actively persuading the prospective buyers to buy the product by a broad spectrum of means. Role has evolved over time to expand to not just product but also to demonstrate the brand values and ethics akin to brand ambassadors. Starting from a shop sales person to a sophisticated solution manager who visualizes and demonstrates the solution. Both should address the underlying needs by means of demo rather than a hard sell approach.
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The number one role of a product demonstrator is to create a need. At the end of the demonstration, a great product demonstrator would have you felt FOMO if you didn't get the product or consider seriously about it. To create the need means to really understand the human, business, organizational etc dynamics at play. And this need may vary by persons or groups. Thus it essential to tailor the need based on the audience.
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The best product demonstrators are trusted advisors who listen to the problems of a prospect, then deliver a crisp, tailored experience that emphasizes the features and capabilities that uniquely address their needs. Along the way, they're weaving success stories into their demonstration in a way that maximizes confidence to the prospect -- not about how amazing the product is -- but how well you understand their needs and frustrations.
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The role is to demonstrate a solution not a product. To present a solution the demonstrator with support from sales needs to fully research the needs, pain and issues the prospect is experiencing allowing the demonstrator to focus the presentation of the solution to meet their specific needs and to show how the solution will produce tangible value for the prospect. Don't do demos, present a value based solution.
To be a successful product demonstrator, you need a combination of technical, communication, and interpersonal skills. Technical skills include the ability to understand the product or service you are demonstrating, how to operate it, and how to troubleshoot any issues that may arise. Communication skills include the ability to speak clearly, confidently, and persuasively, using appropriate language, tone, and body language. You also need to be able to adapt your message to different audiences, situations, and platforms. Interpersonal skills include the ability to build rapport, trust, and credibility with your audience, as well as to handle questions, objections, and feedback.
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In my experience the most valuable, hardest to pin down and also the rarest skill for product demonstrators is good story telling. Anyone can rattle off a list of features, answer tech questions etc, but telling a relevant and compelling story is challenging at best. What product demonstrators are NOT, they are not teachers and this is my number one trap to avoid.
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The foundations for of good product demonstrator, are not sexy at all, thus forgotten by many: 1. Know your s... stuff. By heart. I´m not talking about an on-stage scripted demo, but of a proper, competitive deal, challenging prospecting demo. You need to know about your product. 2. Know who your audience is. Related to the previous one: it´s not the same to demo on-stage the latest innovations to an excited crowd, and to demo the administration of a payroll solution to a team of tenured administrators. And the latter might be the one that sells more. 3. Be a geek. Can´t be learned, yet a geek who loves tech and wanna play with it, will always have a huge advantage.
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Command on product specifications must have knowledge of practical usage of product. Don't make any false commitments during demonstration. Never use any negative statements about competition.
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My best practices are 1. Open with a hook / be light 2. Keep it Simple / not boring 3. Make it shorter! 4. Focus on the Beginner User 5. Listen! Be interactive to be memorable! It’s a common practice to rely on scripted text. Be authentic and make it in your style Great Presenters are likable and LISTEN
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1. Agility & Scalability: Choose a tool that empowers rapid adaptation and growth – can it handle fluctuating backlogs and changing priorities? Look for features like Scrum sprints, Kanban boards, and iterative development support. 2. Collaboration: Prioritize seamless communication and co-creation – does it offer real-time updates, virtual conferencing, and robust team chat features? Consider user-friendly dashboards and customizable reporting for improved transparency. 3. Budget & Ease of Use: Balance cost with usability – Choose an intuitive interface with a gentle learning curve and comprehensive onboarding material. 4. Scalability & Resilience: Plan for future needs – can the tool handle expanding teams and increasing data loads
Product demonstrators face a variety of challenges in their line of work, depending on the type, location, and format of their demonstrations. For instance, they must prepare and rehearse the demonstration to ensure it is accurate, relevant, and engaging. Additionally, they must set up and maintain the equipment, materials, and environment for the demonstration, making sure they are safe, functional, and attractive. Demonstrators must also be able to attract and retain the attention of their audience in crowded or noisy settings. Furthermore, they must be able to handle unexpected situations such as technical glitches or negative reactions. Lastly, they should measure and evaluate the impact of the demonstration using metrics such as leads, sales, or feedback.
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Capturing Attention in Challenging Environments: Develop specific techniques to attract and maintain the audience's attention in busy or noisy environments. Strategically use visual and interactive elements to highlight the product in challenging contexts. Managing Unexpected Situations: Establish a contingency plan to handle technical failures, negative audience reactions, or other unforeseen circumstances. Train to stay calm and confident in pressure situations, keeping the focus on the main message. Emotional Resilience Development: Incorporate practices to strengthen emotional resilience in the face of challenges and unforeseen reactions. Provide psychological support to demonstrators to cope with potential stressful situations.
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There are certain challenges for example getting attention span or treach the right segment of the target market. Overcoming the hinderencrs during demonstration is very vital. Failing to coping the challenges results in flop show with very less or no ROI.
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Product demonstrations can be particularly difficult in many areas. Here are some things I would suggest to lead your prospects to say tell me more. 1. Try to understand who your audience is by asking. 2. Focus on telling your audience what your going to show them. 3. Do more demonstrating then moving through a slide show with lots of words. 4. Don't be afraid to ask a few times if your audience is seeing what they came for. 5. Focus on business benefits, not to much on speeds and feeds. 6. End with a call to action (CTA) but start with a citation from a credible source. Then offer a free session to help them buy a solution or a valuable white paper you have or a combination of both.
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Mi experiencia como vendedor es que no voy a vender nada de lo que no esté convencido de su durabilidad y funcionalidad. De nada me vale vender algo que se rompa a los tres días o que no sirva para lo que necesita el cliente. Por eso debo conocer bien el producto, la calidad, y para que sirve. Luego conocer que quiere el cliente y para que lo va a usar para ofrecerle el producto que más se adapte.
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before go for demonstration he should do practice, in audience there will be customer who are fan of competitor, he should not oppose competitor but tell his advantage and accept all question , he should talk against competitor but more positive advantage about his product with presentation ,live demonstration, video , samples, some time he can give free samples to customer, some references of satisfy customer, projects, testimonial comments from customer , how strong is his company , research , long terms supply with batter product Laurent warranty .a nice picture ,video very probational way must present , ones customer gone its difficult to bring back. offer extra discount/ add on service during presentation.
Product demonstrators can provide many benefits for your product marketing strategy, such as increasing visibility and awareness, educating and informing your audience, creating a positive impression, generating interest and excitement, and influencing and motivating your audience to take action. Demonstrators can help to address any doubts or misconceptions, create a memorable impression of your product or service, as well as your brand and company, and generate word-of-mouth and social media buzz. Ultimately, product demonstrators can be a powerful tool to drive sales.
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The key principal in this case is TRUST. The Audiences should trust you and you must avoid any kind of engineered content which conspicuously tries motivate consumers.Demonstrator should subtly drive customer buying behavior and namely "deprivation" of not having the product.
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Strategic Positioning: Develop a clear strategic positioning strategy for demonstrators, aligned with marketing objectives and brand identity. Identify the ideal distribution channels to maximize exposure and reach of the demonstration. Creation of Post-Demonstration Content: Develop post-demonstration content, such as videos highlighting the best moments or participant testimonials. Use digital platforms to extend the impact of demonstrations, reaching broader audiences. Return on Investment (ROI) Assessment: Establish clear metrics to evaluate the return on investment of product demonstrations. Regularly analyze the performance of demonstrations in relation to marketing objectives and adjust strategies as necessary.
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Si la formación por parte de la empresa, es favorable, intensa y cualitativa. Saldrán buenos demostradores de producto a futuro
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Product demonstrators can provide many benefits for your product marketing strategy, such as increasing visibility and awareness, educating and informing your audience, creating a positive impression, generating interest and excitement, and influencing and motivating your audience to take action. Demonstrators can help to address any doubts or misconceptions, create a memorable impression of your product or service, as well as your brand and company, and generate word-of-mouth and social media buzz. Ultimately, product demonstrators can be a powerful tool to drive sales.
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The give and capture the real information. One of the advantages is: You can anticipate going live for first time with a new product. Being prepared for a secure, clean and measured presentation to your customers.
If you are interested in becoming a product demonstrator, you will need to have the skills and qualifications mentioned above, as well as a passion for the product or service you are demonstrating. You will also need to look for opportunities to showcase your talents, such as applying for jobs, joining agencies, or creating your own portfolio. You will need to be flexible, adaptable, and willing to learn new things, as product demonstrations can vary widely in terms of content, format, and audience. You will also need to be prepared to face the challenges and rewards of product demonstrations, as they can be both demanding and satisfying.
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Another skill a product demonstrator must have is listening skills. Listening to feedback from consumers is very important. It helps in informing product development what features to add and thus innovation.
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Knowing in depth the product is key to be a good demonstrator. Also nnowing how the product is used in the long run ensures that you can tell not just about the immediate benefits and values but also, importantly, have the long perspective.
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To become a successful product demonstrator, acquire the necessary skills, showcase your passion for the product, and explore opportunities through job applications, agencies, or a personal portfolio. Stay adaptable, embrace learning, and be ready for the diverse challenges and rewards that come with the dynamic field of product demonstrations.
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If you want to become a Product demonstrator it is best to sign up with a marketing or events management agency who specialise in providing 3rd party resource to brand owners and retailers.
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Yo puedo contar lo que se necesita para ser tendero y ganarte el reconocimiento de tu clientela, debes ser un profesional de lo que vendes, probar bien los productos, leer la información de los mismos, escuchar opiniones de colegas, comentarios de clientes, ver lo que hace la competencia, evaluar precios y costes y sobre todo ser honesto pues de lo que se trata es de que vuelvan.
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When getting ready for a product demonstration in front of a very important client, ⚠️ it's a good idea to ensure a coworker who is a veteran 🪖 from the industry joins the meeting. These veterans add tremendous credibility ✅ and make product demonstrations that much more compelling. 🏅
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A product demonstrator,also known as a product ambassador,Their primary goal is to highlight the features and benefits of the products,create a positive impression and ultimately drive sales interest.Here are some key responsibilities and aspects of the role 1.Product Knowledge 2.Demonstration Planning 3.Presentation Skills 4.Engaging with Customers 5.Hands-On Demonstrations 6.Product Storytelling 7.Gathering Customer Feedback 8.Sales Support 9.Maintaining Product Displays 10.Product Training 11.Representing the Brand 12.Event Coordination Overall,the role of a product demonstrator is to create a memorable and positive experience for potential customers,driving interest in the product and contributing to overall sales and marketing efforts.
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A product demonstration is an opportunity to ask thoughtful questions, share industry expertise and guide a buying process. Culture plays a major role in establishing how in the end you will conduct business. Advanced preparation and planning is a must. There is no (try) winging it.
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ALWAYS focus on distinctive competencies! A product demo very quickly starts sounding like "also ran" when the demonstrator talks about everything that the competition is already doing. Talk about why you are First, Best, and/or Only to do something that matters to your audience segment!
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My best advice is make your demonstrations engaging. Listen to customers needs and align those needs with product's value and features.
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