Front

We’re excited to introduce Connectors 🔗 Connectors ensure your team gets more done, without switching apps. Reference shipment, order, and booking information, and more—right in your inbox. You can even use third-party data to power your workflows, and coming soon: take action in other systems. https://bit.ly/4cJNmOt

Supercharge team efficiency with macros ⚡ Perform several actions at once – move messages, tag conversations, notify other teammates, and more — with just one click. Learn more: https://bit.ly/3xDy7I3

Us when G2 badges drop 🏆 There's nothing better than knowing our customers love what we've built to support them. Here's to another quarter of building THE customer service solution that thousands of teams use to delight their customers, engage their teams, and build stronger businesses. https://hubs.la/Q02Fd8X10

It’s not every day that you get to pick the brain of a successful CEO 👀 Dan O'Connell is ready to answer your questions on Thursday, July 18th at 10 am PT and share what’s next for Front. Check the comments to see how to submit your questions. You may hear it answered at our upcoming virtual event! We hope to see you there! https://bit.ly/3ziS4nN

Ready to eliminate fraud in the inbox? We met with Highway and Logistics Group International, Inc. to discuss - Common types of email fraud - Strategies to identify suspicious emails - How LGI uses Highway and Front to enhance fraud detection Catch the recording, linked below! #FrontLovesLogistics

How does Accu turn customers into repeat customers, who order more frequently AND place higher value orders? Their #ServiceSecret: invest in your support to ensure customers keep coming back. See how you can deliver a game changing customer support experience that wins and retains customers for life: https://hubs.la/Q02D5Nvc0

How can you future-proof your five-star customer service? Join Dan O’Connell as he shares insights from his first few months as CEO of Front and the role AI, automation, and insights play in the future of customer service. Save your seat: https://hubs.la/Q02Dw3m20

Did you know that Front customers have a CSAT that's 9 points above industry average? We believe that everyone deserves a high quality customer service experience, so each week we’ll highlight a #ServiceSecret from our customers so you can learn how to deliver a game changing customer support that wins and retains customers for life. Can’t wait to learn more? Visit https://hubs.la/Q02D5_dm0 today

New automation and AI features are here to help you unlock efficiency and deliver exceptional customer service at scale. Here’s what’s new: ⚡ Macros: Create 1-click shortcuts to codify common processes 🔗 Connectors: Reduce context switching with a low-code way to build integrations ✍️ AI Compose: Write the perfect customer message faster than ever 🪄 AI Summarize: Keep your team in sync with AI-generated conversation summaries Learn more on our blog: https://hubs.la/Q02D5Tlv0

61% of customers prefer online self-serve support, but only 13% are able to reach resolution using these tools. How can we bridge the gap between expectations and reality? See how Airbnb, Birdie, Front, Gong, and Loom are transforming self-service support into delightful experiences. In this webinar, you’ll learn how to: 🤩 Create personalized, valuable experiences that lead customers to success 📈 Scale support through self-service channels and streamline for faster resolutions 📏 Measure the performance of your self-serve channels like community, chatbots, and knowledge base Register today: https://hubs.la/Q02CW1fz0