First Coast Service Options, Inc.

Our family of companies recently recognized and celebrated our 2024 Guiding STARs! Our Guiding STAR program gives US the opportunity to recognize team members who Soared To Achieve Results and whose accomplishments align with our values and culture. This year, we recognized more than 100 team members. Congratulations to our 2024 Guiding STAR recipients and thank you for being part of US!

Have you heard of SPOT? Our Secure Portal Online Tool (SPOT) provides many great features to providers, billing services and clearinghouses at no cost. If you do not currently have access, we recommend getting setup today. The first step is to complete a portal enrollment form. There are two versions of this form: one for provider offices and one for billing services and clearinghouses. These forms were updated June 24. Make sure you use the most recent version of any EDI form when enrolling for EDI services or updating your existing EDI status. The updated forms have a revision date of R2-23. Any older versions will be rejected as of Aug. 25. There is no need to submit these updated forms if you are already enrolled for SPOT and do not need to make any changes to your electronic billing setup. When initially enrolling for SPOT, or making changes, please carefully review the instructions to ensure successful completion. These enrollment forms are designed to be completed online and then printed and faxed (or mailed) to us. The form must be completed and approved before registering in the identity management (IDM) system, which is the second step needed to obtain access to SPOT. Features: https://lnkd.in/ej68jGPF Visit our website for the full information on How to register for SPOT: https://lnkd.in/ebqGif5g

It’s Pet Photo Day and we are excited to celebrate with a few of the Pets of US! While we are in the dog days of summer, we want to capture the happiness our pets bring into our lives. We asked our team members to send in their best summer pet photos for a special feature in our upcoming team member Town Halls. From our furry and not-so-furry friends, we are excited to see the Pets of US!   If you have a furry friend that you’d like to share with US, feel free to drop a picture below. 

Join us for our 2024 Medicare Part A and Part B quarterly updates learning sessions in July. You’ll learn about the significant changes happening in 2024 with the Medicare program. Visit our Event Calendar to review our upcoming webinars. JN Event Calendar: https://lnkd.in/ewb-grA

Today, we celebrate the incredible journey of our nation toward freedom and independence. On behalf of our family of companies, we are wishing you a safe and happy Independence Day!

Self-Service Tools and You! Our website hosts numerous tools and resources focused on providing instant answers and results. Our upcoming virtual events will showcase appeal and claim-related resources as well as information on how to get started and fully utilize the free, secure provider portal, SPOT. Register today! • July 17: Self-Service Tools and You - First Coast's Part B Claim and Appeal Resources • July 18: SPOT Series - Part B Functions (Spanish event) • July 22: SPOT Series - Part B Functions • August 13: SPOT Series - IDM and SPOT Enrollment (Spanish event) • August 13: SPOT Series - IDM and SPOT JN Event Calendar: https://lnkd.in/ewb-grA

Our compliance and ethics program, the Navigator Program, has been re-certified by the Health Ethics Trust as a best-in-class compliance program. The Health Ethics Trust’s Review Panel assessed our Navigator Program on the seven elements of an effective compliance program. The Review Panel unanimously found that our Navigator Program exceeded the standards for an effective compliance program and rated it “Outstanding” in all seven categories. Our Navigator Program has now received the highest rating possible for its last two reviews in a row. Our family of companies is proud to have this recognition that shows our unwavering commitment to doing the right things, the right way.

Providing Medicare education for everyone! Our July Event Calendar represents a vast variety of topics for individuals who are new to the Medicare program or tenured. From Medicare coverage, to billing, to staying current with updates, we offer virtual events for everyone at no cost, in English and Spanish. Check out our updated Event Calendar and register today to reserve your seat! JN Event Calendar: https://lnkd.in/ewb-grA

Today, our family of companies gathered for a Doc Talk lunch and learn! We are proud to partner with the American Heart Association to invite cardiologists to share their expertise about heart health. We were joined by Dr. Yazan Khatib, president of the First Coast Cardiovascular Institute, who spoke with US about peripheral artery disease, its risk factors for diabetics and why it’s so important to practice cardiovascular disease prevention. Thank you for joining US today, Dr. Khatib!

Improving together: You participate, we innovate! We value your input and use your suggestions and questions to drive improvements. There are multiple ways to send us feedback, including web and phone-based surveys. Check out the recent enhancements to our website based on your comments. JN Improving Together – Surveys: https://lnkd.in/eU5yFS6r JN Website Enhancements: https://lnkd.in/eRqqRUUY