General Manager at Uber Eats Advertising | Advisor | Investor | Author | P&G Alum | ex-Product at Amazon Ads | AdAge & AMA 40 under 40 | LinkedIn Top Voice
[Help Needed] Are you an expert (or do you know one) in B2B performance marketing? The key challenge: How do you maximize the efficiency and effectiveness of media and marketing budgets when you have a rich CRM filled with both customers (who need upselling and/or churn prevention) and non-customers (who need acquiring)? I’m very familiar with CRM, digital media, and influencer activations, but I’m eager to compare notes with a few experts. I am also keen to discuss how tactics may change across different regions and markets. I’ll start by tagging three friends who know this space well and set the bar high. Please share or tag if you can help 🙏🚗🚀 Enrico Ferrari Paolo Provinciali Rory Foster #advertising #media #tech
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Hey Danilo happy to be called to service! Key to B2B are a few components that are both discreet and complementary when activated properly: 1) Content Strategy- build a valuable and uniquely POV’d body of work, doesn’t need to be polished (will polish in distribution process with channel-specific tailoring) and should be both broad and deep in topic and relevance. This will be you war chest. 2) Develop a channel strategy, where have your best customers come from and map their user journeys. If unknown, develop testable hypotheses around a variety of personas’ possible journeys. Envision which topics from your war chest will be treasure for each. Design your experiment model to learn fast and validate or invalidate the channels or channel tactics. 3) Develop your own business Persona: what is your tone of voice, your perspective, your brand characteristics. This will evolve over time but should be rooted in an identity that is consistent and recognizable. Once this strategic and tactical effort is in an MVP status start the engine. Your CRM is an owned laboratory with a suite of contained capabilities to inform the roadmap of the above approach. Business today is built on being purposefully curious and confidently knowledgeable.
That’s an interesting challenge to solve, especially in the b2b domain. I would start from segmentation based on LTV - the Pareto principle. Followed by ICP of each resulting segment, creating a set of targeted attributes specific to each potential marketing channel, and selecting feasible KPIs. This way you can have a strategic approach to omni-channel marketing with properly measurable ad spend optimization efforts - effectiveness and efficiency.
Monday, lunch, let’s chat 🎸
Well... I think that with Enrico Ferrari you're defintely in good hands. But maybe also Simone Dassereto and Giorgio Gnoli could be open to discuss it with you Good Luck 💯
Congrats on the move to Uber Danilo! For the b2b side of marketplaces maybe Olivia Kory, Randy Schwartz, or Saket Mehta? Good luck!
Jean-Christophe Fann is an expert!!!
AdTech | MarTech | Digital Identity | Products | Partnerships
5dAdam Mincham - one of the OGs of B2B performance marketing